Thank you for choosing to shop with us! We appreciate your trust in our products. To ensure a seamless shopping experience, please review our returns policy below.
Returns in Exchange or for Credit:
We gladly accept returns, but only in exchange for a replacement item or store credit. Unfortunately, we do not offer returns in the form of a refund. This policy aligns with UK law on ecommerce returns, and we aim to provide a fair and compliant process.
Conditions for Returns:
For your return to be eligible, please ensure the following conditions are met:
- The item must be in its original packaging and in unused, resalable condition.
- All tags, labels, and accessories must be intact and attached to the product.
- Returns must be initiated within 14 days of the purchase date.
How to Initiate a Return:
To initiate a return, please follow these steps:
- Contact our customer service team at email@example.com to inform them of your intent to return an item.
- Provide your order number, a brief explanation of the reason for the return, and any relevant photos if applicable.
- Our customer service team will guide you through the return process and provide instructions on how to return the item.
Exchange or Credit Process:
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your exchange or credit. If approved, we will process the exchange or issue store credit accordingly.
Faulty or Damaged Items:
If you receive a faulty or damaged item, please contact our customer service team immediately. We will work swiftly to resolve the issue and provide you with a replacement or credit as needed.
UK Law Compliance:
Our returns policy complies with UK law on ecommerce returns, ensuring transparency and fairness in our business practices.
If you have any questions or concerns regarding our returns policy, please contact our customer service team for assistance. Thank you for shopping with us!